![]() ![]() "Customer retention: Are we gaining or losing customers?"."Customer on-time delivery: Are customers getting what we promised them?"."Sales Pipeline: Can we convert products to interested prospects?"."Time to market: Can we ship it soon enough to matter?"."Improving daily work is even more important than doing daily work.".What made those teams great is that everyone trusted one another." "A great team doesn't mean that they had the smartest people."Remember, outcomes are what matter - not the process, not controls.".The book refers to four categories of work:.Here are a few key quotes & learning I excerpted from the book that I would like to share with my fellow readers. I enjoyed reading it so much that I am already looking forward to read The Unicorn Project(this is the sequel). Challenges of a traditional IT operation in enterprises, resources with highly specialized skills and their proper utilization and DevOps transition for an efficient management and execution of operation challenges were among few key knowledge areas I picked up. I finally started reading this book in November 2019 and completed it by early January 2020. The Phoenix Project by Gene Kim is the book that I had in my reading list since a long time.
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